Technical Assistance via the Ticket Support Center:

In line with our commitment to providing exceptional service, Artist Management offers a support center structured around a ticketing system accessible at soporte.artistmanagement.app. This system is designed to log, categorize, and manage user issues efficiently and systematically.

Users can submit tickets in the following categories:

Technical Issue: A technical issue is any malfunction, error, or abnormal software behavior that prevents standard operation or degrades the user experience. Users may report such issues through the support center, where they will be handled by our technical team. The technical issue resolution process follows an established protocol aimed at diagnosing, addressing, and fixing the problem as quickly as possible, while keeping the user informed of progress throughout.

Feature Implementation Request: Users may submit requests for new features to be added to the software. These requests will be evaluated based on feasibility, relevance, and alignment with the overall product vision. Artist Management reserves the right to prioritize and implement such features at its discretion, according to its development strategy and available resources.

Training Request: If additional assistance is needed to make the most of the software, users may request training. This category allows users to request additional information, tutorials, or training sessions to deepen their understanding of the software and its capabilities.

Standard Response Time Table

Initial response times are commitments to acknowledge receipt and provide a preliminary assessment of the ticket.
The time required for resolution or escalation may vary depending on the nature and complexity of the reported issue. Artist Management is committed to providing periodic updates on the progress of each ticket.

To ensure effective and efficient ticket handling, users are encouraged to provide a detailed and clear description of the issue, including any relevant information that may help diagnose and resolve the problem quickly.

Initial Onboarding for New Software Users

During the first month of subscription, Artist Management provides a structured onboarding program designed to help new users adopt and understand our software effectively. This onboarding program is essential to ensure users can maximize the value and functionality our software offers.

Onboarding Program During the First Month of Subscription

During the first four weeks of the subscription, we offer weekly one-hour sessions conducted online. These meetings focus on two main areas: answering questions and providing specific training on how to use the software.

Weekly interactive sessions: Each week, users will have the opportunity to join a one-hour online meeting with an Artist Management expert. These sessions will cover:

• Q&A: Users can raise any questions or concerns they have about how the software works. Our goal is to address all questions to support efficient use of the system.

• Targeted training: Each session includes a training segment designed to dive deeper into specific features of the software. This ensures users progressively become familiar with all functionalities and can take full advantage of the tools available.

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Support Materials: In addition, we will provide support materials to complement the training sessions. These may include user guides, video tutorials, and FAQ documents.

Feedback and Continuous Improvement: We value user feedback. At the end of the onboarding program, we will request feedback to evaluate the effectiveness of the sessions and identify areas for improvement.

Commitment

Artist Management is committed to providing comprehensive support during this initial period to ensure every user gains the confidence and skills needed to use the software effectively. We firmly believe that a strong start is key to success when using our technology solutions.